Refund policy
At Evermere Beauty, your satisfaction is important to us. We take pride in offering premium beauty products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To qualify for a return, your item must:
- Be unused and in the same condition you received it.
- Be returned in its original packaging with all included accessories.
- Include proof of purchase (order confirmation or receipt).
- Not show signs of misuse, accidental damage, or normal wear and tear.
For hygiene and safety reasons, personal care products that have been used cannot be returned unless they are faulty or defective.
How to Start a Return
To request a return, please email us at:
Please include:
- Your full name
- Order number
- Reason for the return
- Photos or videos (if the product is damaged, defective, or incorrect)
Returns must be approved before being sent back.
Return Address
6A Lt Gert du Toit, Welgelegen, Polokwane
Please do not send products back without first contacting us, as these returns may not be accepted.
Damaged, Faulty or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives:
- Damaged
- Faulty
- Defective
- Incorrect
please notify us within 7 days of receiving your order by emailing:
Please include clear photographs or videos showing the issue.
If the product is confirmed to be faulty, damaged during shipping, or incorrectly supplied, Evermere Beauty will arrange a replacement, repair or refund in accordance with the South African Consumer Protection Act.
Change of Mind Returns
If you change your mind after receiving your order, you may return the product within 30 days provided that:
- The product is unused.
- The product is unopened where hygiene seals apply.
- The product is returned in its original packaging.
- All accessories and documentation are included.
Customers are responsible for return shipping costs when returning an item due to a change of mind.
Original shipping charges are non-refundable unless required by law.
Return Shipping
If the return is due to:
- A damaged product
- A defective product
- An incorrect item supplied by Evermere Beauty
we will cover the reasonable return shipping costs.
If the return is for any other reason, the customer is responsible for the return courier costs.
We recommend using a tracked courier service, as Evermere Beauty cannot be held responsible for parcels lost or damaged while being returned.
Non-Returnable Items
The following items cannot be returned unless they are defective:
- Used personal care products
- Products with visible signs of use
- Products without their original packaging
- Gift cards
- Clearance or final sale items (unless required by law)
- Custom or personalised products
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
If you would like a different colour or another product, we recommend requesting a return first.
Once your return has been approved, you may place a new order for your preferred item.
This is the quickest way to receive your replacement.
Refunds
Once we receive your returned item, it will be inspected within 3 business days.
We will notify you by email whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that banks and payment providers may take additional time to process and reflect the refund.
If you have not received your refund within 15 business days after receiving confirmation from us, please contact:
Order Cancellations
Orders may only be cancelled before they have been dispatched.
Once an order has been shipped, it will fall under our standard Return Policy.
If you need to cancel your order, please contact us as soon as possible at:
Consumer Rights
Nothing in this policy limits or excludes any rights you may have under the South African Consumer Protection Act (CPA), Act 68 of 2008.
Where applicable, Evermere Beauty will honour all legal obligations relating to refunds, repairs, replacements and defective goods.
Contact Us
If you have any questions regarding your order, returns or refunds, we'd love to help.
Evermere Beauty
We aim to respond to all enquiries within 1–2 business days.