Shipping policy
At Evermere Beauty, we are committed to delivering your order safely, efficiently and as quickly as possible. This Shipping Policy explains our processing times, delivery estimates, shipping costs and other important information regarding your order.
By placing an order on https://evermerebeauty.co.za, you agree to the terms outlined below.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders placed after business hours, on weekends or public holidays will be processed on the next available business day.
Once your order has been processed, you will receive an email confirming that your order has been dispatched.
Please note that processing times may be slightly longer during promotional periods, public holidays or high order volumes.
Delivery Time
Estimated delivery time within South Africa is:
📦 12–17 Business Days
Delivery estimates begin once your order has been dispatched.
Although we always aim to deliver within the estimated timeframe, delivery dates are estimates only and cannot be guaranteed.
Delivery times may vary due to factors including:
- Courier delays
- Public holidays
- High shipping volumes
- Severe weather conditions
- Customs inspections (where applicable)
- Events beyond our reasonable control
Shipping Costs
Evermere Beauty offers simple and transparent shipping rates throughout South Africa.
Standard Shipping
R89.99 on all orders under R1,000.
FREE Shipping
Enjoy FREE nationwide shipping on all orders of R1,000 or more.
Shipping costs are calculated automatically during checkout and will always be displayed before payment is completed.
From time to time, Evermere Beauty may offer promotional shipping campaigns. These promotions are subject to their own terms and conditions and may be changed or withdrawn without prior notice.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take 24–72 hours to become active after your parcel has been collected by the courier.
If you have not received your tracking information within 5 business days after placing your order, please contact us.
Delivery Address
Please ensure your delivery information is accurate before completing your purchase.
This includes:
- Full name
- Delivery address
- Contact number
- Email address
Evermere Beauty cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.
Should a parcel be returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply before the parcel can be resent.
Delivery Delays
Although we work closely with our courier partners to ensure timely deliveries, delays can occasionally occur.
These may include:
- Weather conditions
- Public holidays
- Courier operational delays
- Road closures
- Load shedding
- Civil unrest
- High seasonal demand
- Circumstances beyond our reasonable control
Evermere Beauty shall not be liable for delivery delays caused by third-party courier companies or circumstances outside our control.
Lost, Missing or Damaged Parcels
If your parcel arrives damaged, please notify us within 48 hours of delivery.
Please email:
and include:
- Your order number
- Clear photographs of the parcel
- Clear photographs of the damaged product
If your parcel appears to have been lost in transit, we will work with the courier company to investigate and resolve the matter as quickly as possible.
Orders Marked as Delivered
Once a parcel has been marked as delivered by the courier to the delivery address supplied during checkout, responsibility for the parcel passes to the customer.
If you believe your parcel has been delivered incorrectly, please contact us immediately and we will gladly assist in investigating the matter with the courier.
Change of Delivery Address
If you need to change your delivery address after placing an order, please contact us as soon as possible.
We can only amend delivery details before your order has been dispatched.
Once an order has been handed to the courier, address changes may no longer be possible.
International Shipping
At this time, Evermere Beauty delivers within South Africa only.
We look forward to expanding our shipping destinations in the future.
Incorrect or Incomplete Orders
If you receive an incorrect item or your order is incomplete, please contact us within 7 days of receiving your parcel.
We will investigate the issue and, where appropriate, arrange a replacement or provide another suitable resolution.
Customer Responsibilities
By placing an order, you agree to:
- Provide accurate delivery information.
- Ensure someone is available to receive the parcel where required.
- Track your shipment using the tracking information provided.
- Contact us promptly should any delivery issue arise.
Consumer Rights
Nothing in this Shipping Policy limits or excludes any rights you may have under the Consumer Protection Act, 68 of 2008 or any other applicable South African legislation.
Contact Us
If you have any questions regarding shipping, delivery or your order, please contact our Customer Support Team.
Evermere Beauty
🌐 https://evermerebeauty.co.za
📍 6A Lt Gert du Toit
Welgelegen
Polokwane
Limpopo
South Africa
We aim to respond to all enquiries within 1–2 business days.
Thank you for choosing Evermere Beauty.
We appreciate your trust in our brand and are committed to delivering premium beauty products with exceptional customer service.
Evermere Beauty
No More Bad Hair Days.