Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Evermere Beauty ("Evermere Beauty", "we", "us", or "our").

These Terms of Service govern your access to and use of our website, products and services available through https://evermerebeauty.co.za (the "Website"). By visiting our Website, creating an account, or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies published on our Website.

If you do not agree with these Terms, please do not use our Website or purchase our products.

Evermere Beauty is an online retailer specialising in premium hair styling products and accessories. Our online store is powered by Shopify, which provides the eCommerce platform used to sell our products.

SECTION 1 – ELIGIBILITY & ACCOUNT

By using this Website, you confirm that:

You are at least 18 years of age, or have the consent of a parent or legal guardian.
Any information you provide is accurate, complete and up to date.
You are legally capable of entering into binding agreements.

If you create an account with Evermere Beauty, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

We reserve the right to suspend or terminate any account that contains false information or is used fraudulently or unlawfully.

SECTION 2 – OUR PRODUCTS

We strive to display our products as accurately as possible.

However:

Colours may vary slightly depending on your device or screen settings.
Product packaging may change from time to time without affecting product quality.
Product photographs are for illustrative purposes and may differ slightly from the final product supplied.

All product descriptions, specifications, pricing and availability may be changed without prior notice.

We reserve the right to discontinue products or limit the quantities available for purchase.

SECTION 3 – ORDERS

Submitting an order on our Website constitutes an offer to purchase.

Your order is only accepted once payment has been successfully processed and you receive an order confirmation from Evermere Beauty.

We reserve the right to:

Decline any order.
Cancel any order before dispatch.
Limit quantities purchased.
Refuse service where fraudulent or suspicious activity is suspected.
Cancel orders containing pricing or product errors.

If an order is cancelled after payment has been received, a full refund will be processed to your original payment method.

Orders may only be cancelled before dispatch. Once dispatched, orders will fall under our Return & Refund Policy.

SECTION 4 – PRICING & PAYMENT

All prices displayed on our Website are in South African Rand (ZAR).

Prices are subject to change without prior notice.

Although we take every reasonable step to ensure pricing accuracy, errors may occasionally occur. If a pricing error is discovered after an order has been placed, we reserve the right to cancel the order and issue a full refund.

Payment must be successfully authorised before an order will be processed.

We currently accept secure payments through approved payment providers available during checkout.

SECTION 5 – SHIPPING & DELIVERY

Delivery times displayed on our Website are estimates only.

While we aim to dispatch all orders promptly, we cannot guarantee delivery dates.

Evermere Beauty is not responsible for delays caused by:

Courier companies
Public holidays
Weather conditions
Customs inspections
Incorrect customer information
Circumstances beyond our reasonable control

Risk in the products passes to the customer upon confirmed delivery.

Ownership of the products remains with Evermere Beauty until payment has been received in full.

Further information can be found in our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

Unless otherwise stated, all content on this Website is the exclusive property of Evermere Beauty.

This includes but is not limited to:

The Evermere Beauty name
Logos
Product names
Product photography
Videos
Product descriptions
Website design
Graphics
Icons
Branding
Marketing material
HTML code
Written content

No content from this Website may be copied, reproduced, distributed, modified, sold or used for commercial purposes without our prior written permission.

Unauthorised use of our intellectual property may result in legal action.

SECTION 7 – THIRD-PARTY SERVICES

Our Website may contain links to third-party websites or services.

These include, but are not limited to:

Shopify
Payment providers
Courier companies
Social media platforms

We do not control these third-party services and accept no responsibility for their content, policies or availability.

Your use of any third-party service is entirely at your own risk and subject to that provider's own terms and conditions.

SECTION 8 – PRODUCT AVAILABILITY

We make every effort to keep stock levels accurate.

However, stock availability cannot always be guaranteed.

If a product becomes unavailable after your order has been placed, we may:

Offer an alternative product.
Delay dispatch until stock becomes available.
Cancel the order and provide a full refund.

We reserve the right to limit quantities purchased per customer, household or order where necessary.

Nothing in these Terms limits your rights under the South African Consumer Protection Act, 68 of 2008.

SECTION 9 – SHOPIFY PLATFORM

Evermere Beauty operates its online store using the Shopify eCommerce platform.

While Shopify provides the technology that powers our online store, all purchases, customer support, refunds, warranties and fulfilment are handled exclusively by Evermere Beauty.

By purchasing from our Website, you acknowledge that Shopify is not responsible for any aspect of your transaction with Evermere Beauty and shall not be held liable for any claims arising from your purchase.

SECTION 10 – PRIVACY

Your privacy is important to us.

Any personal information collected through our Website is handled in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

By using our Website, you consent to the collection, storage and processing of your information for purposes including:

Processing and delivering your orders
Customer support
Payment verification
Fraud prevention
Marketing communications (where consent has been provided)
Improving our Website and customer experience

Your payment information is processed securely through trusted third-party payment providers. Evermere Beauty does not store your full payment card details.

For more information, please refer to our Privacy Policy.

SECTION 11 – CUSTOMER REVIEWS & FEEDBACK

We welcome reviews, comments, photographs and other feedback regarding our products and services.

By submitting any review, image, video or testimonial to Evermere Beauty, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, edit and display such content for marketing and promotional purposes.

You confirm that:

The content is your own.
It does not infringe the rights of any third party.
It is truthful and based on your genuine experience.
You have permission from anyone appearing in photographs or videos submitted.

Evermere Beauty reserves the right to remove or refuse any content that is:

False or misleading
Offensive or abusive
Defamatory
Fraudulent
Spam
Inappropriate for publication

We are under no obligation to publish or compensate customers for submitted content.

SECTION 12 – WEBSITE INFORMATION

While we strive to ensure all information on our Website is accurate, errors may occasionally occur.

This includes:

Product descriptions
Product images
Pricing
Availability
Promotions
Delivery estimates
Technical specifications

Evermere Beauty reserves the right to correct any errors or inaccuracies at any time without prior notice, including after an order has been placed.

Where an error materially affects your order, we will contact you and provide the option to proceed with the corrected information or receive a full refund.

SECTION 13 – ACCEPTABLE USE

You agree not to use our Website:

For any unlawful purpose.
To commit fraud or identity theft.
To interfere with the operation or security of the Website.
To upload malicious software or viruses.
To attempt unauthorised access to our systems.
To copy or reproduce Website content without permission.
To scrape, harvest or automatically collect Website data.
To impersonate another person or business.
To submit false orders or payment information.

We reserve the right to suspend or permanently block access to users who breach these Terms.

SECTION 14 – THIRD-PARTY TOOLS & SERVICES

From time to time, our Website may provide access to third-party applications, plugins or services.

These tools are provided for your convenience only.

Evermere Beauty:

Does not control these services.
Makes no warranties regarding their performance.
Accepts no responsibility for their availability or accuracy.

Your use of any third-party tool is entirely at your own risk and subject to that provider's own terms and conditions.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except where required by South African law, all products and services are provided on an "as available" basis.

Evermere Beauty does not guarantee that:

The Website will always be available.
The Website will be free from interruptions or errors.
Every product will meet every customer's individual expectations.
Colours displayed on your device will exactly match the physical product.

Nothing in these Terms excludes any warranties or guarantees that cannot legally be excluded under the South African Consumer Protection Act.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Evermere Beauty shall not be liable for any indirect, incidental, consequential or special damages arising from:

Use of our Website
Delays in delivery
Temporary Website outages
Product misuse
Incorrect information supplied by customers
Third-party courier delays
Third-party payment provider failures

Our total liability in respect of any claim relating to a product shall not exceed the purchase price paid for that product, except where otherwise required by law.

Nothing contained in these Terms limits any rights afforded to consumers under the Consumer Protection Act.

SECTION 17 – FORCE MAJEURE

Evermere Beauty shall not be held responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances include, but are not limited to:

Natural disasters
Floods
Fires
Power outages
Load shedding
Internet outages
Labour disputes
Government restrictions
Civil unrest
Pandemics
Courier disruptions

Where possible, we will keep customers informed of any significant delays and resume normal operations as soon as reasonably possible.

SECTION 18 – INDEMNITY

By using this Website, you agree to indemnify, defend and hold harmless Evermere Beauty, its owners, employees, affiliates, service providers and partners from any claims, losses, damages, costs or expenses (including reasonable legal fees) arising from:

Your breach of these Terms of Service.
Your misuse of our Website or products.
Any fraudulent activity committed through your account.
Your violation of any applicable law or the rights of any third party.

This indemnity applies only to the extent permitted by South African law.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found by a court of competent jurisdiction to be unlawful, invalid or unenforceable, that provision shall be severed from these Terms without affecting the validity or enforceability of the remaining provisions.

The remaining Terms shall continue in full force and effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms of Service, together with our:

Privacy Policy
Return & Refund Policy
Shipping Policy
Any other policies published on our Website

constitute the complete agreement between Evermere Beauty and the customer regarding the use of this Website and the purchase of products.

These Terms replace any prior agreements, communications or understandings relating to the use of our Website.

SECTION 21 – ASSIGNMENT

Customers may not transfer, assign or delegate any rights or obligations under these Terms without the prior written consent of Evermere Beauty.

Evermere Beauty may assign or transfer its rights and obligations under these Terms where reasonably necessary, including in connection with the sale, restructuring or transfer of the business.

SECTION 22 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from these Terms or your use of the Website shall be subject to the jurisdiction of the courts of South Africa.

Nothing contained in these Terms limits any rights afforded to consumers under the Consumer Protection Act, 68 of 2008, the Electronic Communications and Transactions Act, 25 of 2002, or any other applicable South African legislation.

SECTION 23 – ELECTRONIC COMMUNICATIONS

By using our Website or communicating with us electronically, you agree to receive communications from Evermere Beauty electronically.

These communications may include:

Order confirmations
Shipping notifications
Customer service responses
Refund notifications
Promotional emails (where you have provided consent)
Updates to our policies or Terms of Service

Electronic communications satisfy any legal requirement that such communications be in writing.

SECTION 24 – CHANGES TO THESE TERMS

Evermere Beauty reserves the right to update, amend or replace these Terms of Service at any time.

Any changes will become effective immediately upon publication on our Website unless otherwise stated.

It is your responsibility to review these Terms periodically.

Your continued use of our Website after any amendments have been published constitutes acceptance of the revised Terms.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service or any of our policies, please contact us using the details below.

Evermere Beauty

🌐 Website: https://evermerebeauty.co.za

📧 Email: support.evermere@gmail.com

📍 Business Address:

6A Lt Gert du Toit
Welgelegen
Polokwane
Limpopo
South Africa

We aim to respond to all customer enquiries within 1–2 business days.

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